Terms and Conditions

Thefarehub.com is meant to assist customers in gathering travel information, determining the availability of travel—related services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", and “thefarehub.com” refers to TheFareHub, Inc., a New Jersey corporation, and its subsidiaries and corporate affiliates.

“TheFareHub Partner” means any co-branded and/or linked website that we use to provide links, content or service. The term "you" is used for the customer who visits our website and/or makes a reservation through us on this website or through our call executives.

This website is accessible to you conditioned upon your acceptance without any alternation in the terms, conditions, and notices set forth below. Please go through this section of Terms and Conditions carefully, as it contains important information about limitations of liability and resolution of disputes through arbitration rather than in court. You go through our Privacy Policy, which as well governs the use of this Website, and is incorporated by reference in our Terms and Conditions.

By making a use of this website to make any reservation or for travel-related services, or contacting our call center executives, you agree that the Terms and Conditions mentioned here shall apply. If you do not agree to these Terms and Conditions, please do not use or book any reservations through this website or our call center executives.

Using the Website

In order to use this Website, you abide by the conditions that:

  • you are minimum 18 years of age and above;
  • you have the legal authority to create a binding legal obligation;
  • you will use this website in accordance with these Terms and Conditions;
  • you will only make a use of this website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  • you will inform such other person about the Terms and Conditions that apply to the reservations you have done on his/her behalf, including all rules and regulations applicable thereto;
  • all information available on this website is true, accurate, current and complete;

We retain the right at our sole discretion to deny access to any person to use this Website as well as to the services we offer, at any time and for any reason, including, but not limited to, for breach of these Terms and Conditions.

DISPUTES; ARBITRATION

TheFareHub is committed to customer satisfaction. Every time you have a problem or dispute, we will try our best to resolve your concern. In case we are unsuccessful, you or we may pursue claims as described in this section.

To allow us an opportunity to resolve informally any disputes between you and us in any way relation to the website, our Terms and Conditions, Privacy Policy, services, or any dealings with our customer service executives, or any claims made by us, you agree to communicate your Claim to TheFareHub by contacting TheFareHub Customer Support or calling 1-888-651-6789. You agree not to involve any suit or to initiate arbitration proceedings until 60 days after the date on which you communicated your Claim to our Customer Support. In case, we aren’t able to resolve your claims within 60 days, you may seek a solution through arbitration, as set forth below.

You and TheFareHub agree to the condition that any and all claims will be resolved by binding arbitration, rather than in court, other than those that you and we may assert claims on an individual basis in small claims court (only if they qualify). These include any claim you assert against us, our partners, our subsidiaries, travel suppliers (which are beneficiaries of this arbitration agreement). This also includes any claim that emerged before you accepted these Terms and Conditions, regardless of whether prior versions of the Terms and Conditions required arbitration.

There is no judge or jury in arbitration. Also, the court review of an award granted by the arbitrator in their decision is limited. However, an arbitrator can grant an award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs).The arbitrator must abide by these Terms and Conditions.

Arbitrations shall be pursued by the American Arbitration Association (AAA). It shall follow its rules, including the AAA Consumer Rules. Payment of all filing, administration and arbitrator fees shall also be governed by the AAA's rules, excluding those as provided in this section. In case your total claim is less than $10,000, we shall reimburse you for filing fees you pay to the AAA and also pay arbitrator’s fees.

The proceedings to resolve any claim shall be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator will hold the responsibility to decide issues as to the scope of this arbitration agreement. If for any reason a claim is taken to the court rather than in arbitration, you and we each waive any right to a jury trial.

To start an arbitration proceeding, you must send a letter requesting arbitration and describing your claim at bookings@thefarehub.com.

In case we request arbitration against you, we shall notify you at your email address or street address you have provided. The AAA's rules and filing instructions can be found at www.adr.org or by calling 1-800-778-7879.

This arbitration agreement shall be governed by and enforced in accordance with the guidelines of Federal Arbitration Act as well as federal arbitration law. An arbitration decision can be given by any court with competent jurisdiction.

Prohibited Activities

The information available on this Website (including, but not limited to, price and availability of travel services) as well as the interface used to provide this content and information, is proprietary to us or our suppliers and partners. While you may make limited copies of your travel documents for travel or reservations made through this website, you agree not to otherwise modify, distribute copy, transmit, perform, display, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, or services obtained from or through this Website. In addition to this, you also accept not to:

  • use the content of our website for any commercial purpose;
  • make any false or fraudulent reservation;
  • copy any content or information of our website with the use of any robot, scraper, other automated means or any manual process for any purpose without our permission (given only in a written format);
  • violate the limits put on any robot exclusion headers on this Website;
  • bypass or circumvent other measures implemented to prevent/limit access to our website;
  • take any action that thrusts, or may thrust, in our discretion, an unreasonable load on our infrastructure;deep—link to any portion of our website for any purpose without permission (given only in a written format);
  • incorporate any portion of this website into any other website without our authorization (given only in a written format).

If your booking displays signs of fraud or suspicious activity, TheFareHub would cancel any travel-related service or service reservation associated with your name or email address. In case you have carried out any fraudulent activity, TheFareHub holds the right to take any necessary legal action. For the same reason, you may be liable for monetary losses to TheFareHub, including litigation costs and damages. To contest the cancellation of a booking, you need to contact our customer service department.

Privacy Policy

TheFareHub takes every important measure to protect your privacy. You can review our current Privacy Policy (also governing the use of our website) to understand our practices.

SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions may also apply to your reservation and purchase of travel—related services that you opt for. Please go through these additional terms and conditions carefully. In particular, if you have made a flight reservation, you must definitely read the full terms and conditions of carriage issued by the respective airline, which can also be found on the airline’s website. You agree to accept the terms and conditions of purchase imposed by any airline with whom you elect to deal, including payment of all amounts when due and compliance with the airline’s rules and restrictions regarding the availability and use of airfares and services. Any airline may change its price without notice. We hold the right to cancel your reservation if full payment is not made on time.

In case of a cancellation or no-show, you may be entitled to a refund. Where you are eligible for a refund, you can request TheFareHub customer service team to help you get the refund from the respective airline. Our agent shall submit your request to the airline on your behalf.

TheFareHub may offer you the opportunity to book a reservation for a combination of two one—way tickets in place of a roundtrip ticket. In this manner, you get a greater choice of flights, flight rates that often cheaper. The tickets can be combined on the same airline or on different airlines. Each one-way ticket is issues with its own rules, restrictions, and fees. If one of these flights is affected by any change (e.g. cancellation or rescheduling), causing a Customer to make changes to the other flight, the customer shall be responsible for any penalty fee incurred for making changes to the unaffected flight.

For certain low-cost airlines, the price of your flight has been converted from a different currency to provide you an estimate of the amount of the purchase in your local currency. This can lead to a difference in the amount charged to your credit card by the airline due to currency fluctuations

According to Federal Laws, you cannot carry any hazardous material aboard aircraft in your luggage or otherwise. A violation of this rule can lead to five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials are like explosives, compressed gases, oxidizers, poisons, flammable liquids and solids, corrosives, and radioactive materials.

You understand that some third-party providers that offer certain services may ask you to sign their liability waiver prior to providing their services. You acknowledge that violation of any such supplier's rules and restrictions may lead to the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any money paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

TheFareHub will not take responsibility for any cost incurring due to hotel relocation.

Sort Order

The website allows sort options for the travelers to help them find the perfect hotel, flight, and car rental. You can search results in accordance to your preference based on price, verified review score, or other criteria. If you don’t select any option, we will show a range of relevant options in the search results, based on the following criteria:

  • Flights: Our default sort order showcases the lowest price first. In cases where there are two flights showing the same price, the shorter flight is listed first.
  • Accommodation: Our default sort order selects the properties for you in accordance to your search criteria. This enables you to quickly and easily find the offer that is right for you. We take into account factors like a property’s location, its review scores, the popularity of the property (based on how many travelers on our sites make bookings at that property), the competitiveness of the property’s rates and availability, price, and star rating. All these factors are taken into consideration to showcase a range of hotels to match your chosen search criteria.
  • Car Rental: Our default sort order is based upon factors like price, popularity, customer reviews, convenience of pickup location, and car type or category.

We may change default sort order algorithms from time to time.

HOTEL RESERVATIONS

You acknowledge that TheFareHub pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations for its users. You understand that the room rates displayed on our website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by thefarehub.com. You authorize thefarehub.com to book hotel for the total reservation price, which includes the room rate displayed on the website, tax recovery charges, service fees, as well as taxes on TheFareHub’s services. You accept to the condition that your credit card will be charged by TheFareHub for the total reservation price.

TheFareHub doesn’t act as co-vendors with the suppliers with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rates may also vary by location. The actual tax amounts paid by our company to the hotel suppliers may differ from the tax recovery charge amounts, based upon the rates, taxability, etc. in effect at the time of the actual use of accommodation by our customers. We keep service fees as additional compensation in servicing your travel booking. Service fee retained by thefarehub.com is different for different types of hotel reservation.

You are allowed to cancel or change your hotel reservation, but you shall be charged the cancellation or change fee as mentioned in the rules and restrictions for the hotel reservation. In case you do not cancel or change your reservation before the cancellation policy period aforementioned by the hotel you have reserved (usually 24 to 72 hours prior to your date of arrival), you will be subject to a penalty fee equal to applicable nightly rates, tax recovery charges, and service fees. In case you do not show up for the first night of the reservation and decide to check-in for subsequent nights in your reservation, you must confirm us the changes with no later than the date of the first night of the reservation to prevent cancellation of your reservation.

You accept to make payment for any change or cancellation fees that you incur. In some cases, a hotel may permit changes to or cancellations of reservations once they are made (as per the rules and restrictions of that particular hotel). You agree to abide by the Terms and Conditions imposed with respect to your hotel reservations.

In certain jurisdictions, sales and use and/or local hotel occupancy taxes are included on the amounts that we charge for our services (service fee and/or facilitation fee). The actual tax charges on our services may not be the same depending on the rates in effect at the time of your hotel stay.

In some cases, hotel suppliers may require you to present a credit card /cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit has no relation to any payment received by TheFareHub for your hotel booking.

BANK AND CREDIT CARD FEES

When we process your payment, your payment is processed in the United States. However, when the travel supplier processes your payment, it shall be processed in the country in which the supplier is based.

TheFareHub or the travel supplier may have to double-check: (i) the validity of the payment card and, (ii) the availability of funds on the payment card (through the bank).

Some banks and credit card companies may charge fees for international/ cross border transactions. In case, you are making a booking using a US-issued card with a non-US merchant, your bank may impose a fee for cross border or international transaction. Also, booking an international travel may be regarded as an international transaction by your bank or card company as we may pass your card details to an international travel supplier to be charged.

Some banks and card companies may charge fees for currency conversion. On making a booking in any other currency than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and impose conversion fee. The currency exchange rate and foreign transaction fee is decided solely by your bank. Regarding any questions about these fees or the exchange rate applied to your booking, please contact your bank.

INTERNATIONAL TRAVEL

You are solely responsible to ensure that you meet all foreign entry requirements, such as your documents (passports and visas) are in order. TheFareHub takes no responsibility of your entry into a foreign country. Also, we urge customers to review travel restrictions, warnings, announcements, and advisories issued by the respective governments in advance of booking your travel to international destinations.

Passport and Visa: You must consult the relevant Embassy to seek any information in regard to Passport and Visa. The requirements may change anytime and you must remain up-to-date informed before booking and departure. We take no liability in case you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate travel documents as required by any airline, authority, or country. This also includes the stops made by the aircraft, even if you do not leave the aircraft or airport.

Health: It is your duty to ensure that you stay true to all health entry requirements, obtain the recommended inoculations, take heed of all the recommended medication, and follow all medical advice in relation to your trip.

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS, ESPECIALLY TO INTERNATIONAL DESTINATIONS, THEFAREHUB DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS WITHOUT RISK. THEFAREHUB IS ALSO NOT LIABLE FOR ANY DAMAGE OR LOSS THAT MAY INCUR FROM TRAVEL TO SUCH DESTINATIONS.

LIABILITY DISCLAIMER

The Information, Software, Products and Services available on this website may be inaccurate or have some errors, including pricing mistakes. In particular, TheFareHub and its partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the air, hotel, car displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, thefarehub.com reserves the right to correct any pricing mistakes on our website and/or reservations made under an incorrect price. In such scenario, if available, we will allow you an opportunity to keep your reservation at the correct price or we shall cancel your reservation without penalty.

The ratings of the hotel displayed on this website are intended as only general guidelines, and TheFareHub and its partners do not guarantee the accuracy of those ratings. TheFareHub and its respective suppliers give no guarantee about the availability of specific products and services. Also, TheFareHub and its respective suppliers may make improvements /changes on the website at any time.

TheFareHub, its partners, and respective suppliers do not guarantee the suitability of the information, software, products and services contained on this Website for any purpose. Also, the inclusion of any products or services on this website does not constitute any endorsement of such products or services by TheFareHub or its partners. All the information, software products, and services available on this website are without warranty of any kind.

TheFareHub, its partners, and its respective suppliers do not claim all warranties and conditions that this website, its servers or any email sent from TheFareHub, its partners, and its respective suppliers are free of viruses or malware.

The travel suppliers (airline, hotel brands, and car rental) on this website are independent contractors. They are no agents or employees of the TheFareHub. TheFareHub takes no responsibility for the acts, errors, representations, warranties, omissions, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other losses or expenses resulting there from. TheFareHub and its partners have no liability and shall make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control. Also, they have no responsibility for any additional expenses, delays, omissions, re-routing or acts of any government or authority.

Under no circumstance shall TheFareHub, its partners, and its respective suppliers be liable for any direct, indirect, incidental, punitive, special or consequential damages arising out of, or in any way connected with, your use of this website or with the delay or inability to access this website whether based on a theory of contract, tort, strict liability, negligence, consumer protection statutes, or otherwise, and even if the TheFareHub, its partners, and its respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, TheFareHub, its partners, and its respective suppliers are found liable for any loss or damage (arising out of or in any way connected with any of the occurrences described above), the liability of TheFareHub, its partners, and its respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to TheFareHub.

INDEMNIFICATION

You agree to defend and indemnify TheFareHub, its partners, and respective suppliers and any of their directors, employees, officers, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenditures of any kind including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • your breach of these Terms and Conditions or the documents provided herein;
  • your breach of any law or the rights of a third party; or
  • your access to this Website.

LINKS TO THIRD-PARTY SITES

This website may include hyperlinks to websites operated by third parties. Such hyperlinks are available here just for the reference purpose. We do not control such websites and take any responsibility of their contents or the privacy or other practices of such websites. It is your responsibility to take precautions to ensure that whatever links you select or software you download is free of such items as viruses, worms, trojan horses, malware, defects and other items of a destructive nature. The use of any hyperlink on this website does not imply any endorsement of the material on such websites or any association with their operators.

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that we make available for the download from this website ("Software") is the copyrighted work of TheFareHub and its respective suppliers. Your use of such Software falls under the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or get access to any Software that is accompanied by or includes a License Agreement unless you first agree to the terms and conditions of the License Agreement. If the Software made available for download on this website is not accompanied by a License Agreement, we grant to you, the user, and limited, non-exclusive, personal, nontransferable license to download, install and use the Software for getting access to this website.

Please note that any reproduction or redistribution of the Software is strictly prohibited. On doing so, it may result in severe civil and criminal penalties.

THE FOREGOING OR COPYING OF THE SOFTWARE TO ANY OTHER LOCATION OR SERVER FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS STRICTLY PROHIBITED. THE SOFTWARE IS WARRANTED ONLY IN ACCORDANCE TO THE TERMS AND CONDITIONS OF THE LICENSE AGREEMENT.

REVIEWS, COMMENTS, PHOTOS AND OTHER SUBMISSIONS

We love to hear from you. Please acknowledge that by submitting content to this website by electronic mail, postings, or otherwise, including any reviews, photos, videos, questions, comments, ideas, , suggestions, or the like contained in any submissions (collectively, "Submissions"), you grant TheFareHub and the affiliated, co-branded and/or linked website partners a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, modify, reproduce, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media. You are aware that TheFareHub may choose to provide attribution of your comments or reviews (for example, mentioning your name on a hotel review that you have submitted) at our discretion. You further acknowledge that such submissions may be shared with our supplier partners.

You further allow TheFareHub the right to pursue at law any person or entity that breaks your or our company’s rights in the Submissions by a breach of these Terms and Conditions. You accept the fact that submissions are non-confidential and non-proprietary. We are under no obligation to post your comments. This simply means that we reserve the right in our absolute discretion to decide whether the comments are to be published on the website or not. In case you do not accept these Terms and Conditions, please do not provide us with any submissions.

You completely take the responsibility of content of your submissions. You are not allowed to post any unlawful, threatening, libelous, defamatory, obscene, pornographic content that would violate rights of privacy or that would violate any law. You are also not allowed to post any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services). Please refrain from submitting any material or content that misappropriates, infringes, or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be completely responsible for any damage resulting from any violation of the foregoing restrictions, or any other loss/harm resulting from your posting of content to this website.

You acknowledge that TheFareHub reserves the right to use, publish, or delete any content you submit without notice to you.

TheFareHub claims no ownership, affiliation with, or endorsement of any pictures that are submitted by end users through our website.

NOTICE OF INFRINGING MATERIAL

In case you feel that materials hosted by us infringe your copyright, you may send us a notice that incorporates the following information. Please note that we will only process your complaint if it is properly written, filed, and complete. Any misrepresentations in your notice regarding whether content or activity is infringing may lead you to liability for damages.

  • A clear recognition of the copyrighted work you claim was infringed.
  • A clear recognition of the material you claim is infringing on the website (including a link to the infringing material).
  • Your address, email ID, and telephone number.
  • A declaration that you have a "firm belief that the material that is claimed as copyright infringement is unauthorized by the copyright owner, its agent, or the law."
  • A declaration that "the content in the notification is correct, and under penalty of perjury. Also, the complaining party is authorized to act in place of the owner due to an exclusive right that is allegedly infringed."
  • A signature of the person who is authorized to act in place of the owner of an exclusive right that is allegedly infringed.

You may send us your notice by email: bookings@thefarehub.com.

GENERAL

These Terms and Conditions are governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of New Jersey, without regard to principles of conflicts of laws.

You accept that no joint venture, partnership, or employment relationship exists between you and the TheFareHub as a result of these terms and conditions or use of this Website.

We have laid down these terms and conditions in accordance with the existing laws and legal process, and nothing mentioned in this agreement restricts our right to comply with law enforcement or other governmental or legal requests or requirements relating to your access to Website or information described or gathered by us with respect to such use.

If any part of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, enforceability and legality of the remaining provisions will not in any way be affected. In case we fail or delay in enforcing any provision of these Terms and Conditions at any time, it does not waive our right to enforce the same or any other provision(s) hereof in the future.

These Terms and Conditions constitute the entire agreement between you and TheFareHub with respect to this website, our services, and your dealings and relationships with us. It is above all prior or contemporaneous communications and proposals (whether electronic, oral, or written) between you and us.

A printed version of our Terms and Conditions as well as of any notice given in electronic form shall be acceptable in judicial, arbitration, or any other administrative proceedings to the same degree and subject to the same conditions as other official documents and records originally generated and maintained in printed form.

Fictitious names of brands, products, people, characters, and/or data available on this website are not intended to represent any real individual, company, product, or event.

Any rights not strictly granted herein are reserved.

CONTACT US

For quick answers to your queries, you can reach out to our Customer Support Center. Or, you can write to us at:

Attn: Customer Service
548 Stuyvesant Ave., Rutherford,
New Jersey
07070, United States