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Terms & Conditions

Thefarehub.com is meant to assist customers in gathering travel information, determining the availability of travel—related services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", and “thefarehub.com” refers to TheFareHub, Inc., a New Jersey corporation, and its subsidiaries and corporate affiliates.

“TheFareHub Partner” means any co-branded and/or linked website that we use to provide links, content or service. The term "you" is used for the customer who visits our website and/or makes a reservation through us on this website or through our call executives.

This website is accessible to you conditioned upon your acceptance without any alternation in the terms, conditions, and notices set forth below. Please go through this section of Terms and Conditions carefully, as it contains important information about limitations of liability and resolution of disputes through arbitration rather than in court. You go through our Privacy Policy, which as well governs the use of this Website, and is incorporated by reference in our Terms and Conditions.

By making a use of this website to make any reservation or for travel-related services, or contacting our call center executives, you agree that the Terms and Conditions mentioned here shall apply. If you do not agree to these Terms and Conditions, please do not use or book any reservations through this website or our call center executives.

Using the Website

In order to use this Website, you abide by the conditions that:

  • you are minimum 18 years of age and above;
  • you have the legal authority to create a binding legal obligation;
  • you will use this website in accordance with these Terms and Conditions;
  • you will only make a use of this website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  • you will inform such other person about the Terms and Conditions that apply to the reservations you have done on his/her behalf, including all rules and regulations applicable thereto;
  • all information available on this website is true, accurate, current and complete;

We retain the right at our sole discretion to deny access to any person to use this Website as well as to the services we offer, at any time and for any reason, including, but not limited to, for breach of these Terms and Conditions.

DISPUTES; ARBITRATION

TheFareHub is committed to customer satisfaction. Every time you have a problem or dispute, we will try our best to resolve your concern. In case we are unsuccessful, you or we may pursue claims as described in this section.

To allow us an opportunity to resolve informally any disputes between you and us in any way relation to the website, our Terms and Conditions, Privacy Policy, services, or any dealings with our customer service executives, or any claims made by us, you agree to communicate your Claim to TheFareHub by contacting TheFareHub Customer Support or calling 1-888-651-6789. You agree not to involve any suit or to initiate arbitration proceedings until 60 days after the date on which you communicated your Claim to our Customer Support. In case, we aren’t able to resolve your claims within 60 days, you may seek a solution through arbitration, as set forth below.

You and TheFareHub agree to the condition that any and all claims will be resolved by binding arbitration, rather than in court, other than those that you and we may assert claims on an individual basis in small claims court (only if they qualify). These include any claim you assert against us, our partners, our subsidiaries, travel suppliers (which are beneficiaries of this arbitration agreement). This also includes any claim that emerged before you accepted these Terms and Conditions, regardless of whether prior versions of the Terms and Conditions required arbitration.

There is no judge or jury in arbitration. Also, the court review of an award granted by the arbitrator in their decision is limited. However, an arbitrator can grant an award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs).The arbitrator must abide by these Terms and Conditions.

Arbitrations shall be pursued by the American Arbitration Association (AAA). It shall follow its rules, including the AAA Consumer Rules. Payment of all filing, administration and arbitrator fees shall also be governed by the AAA's rules, excluding those as provided in this section. In case your total claim is less than $10,000, we shall reimburse you for filing fees you pay to the AAA and also pay arbitrator’s fees.

The proceedings to resolve any claim shall be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator will hold the responsibility to decide issues as to the scope of this arbitration agreement. If for any reason a claim is taken to the court rather than in arbitration, you and we each waive any right to a jury trial.

To start an arbitration proceeding, you must send a letter requesting arbitration and describing your claim at bookings@thefarehub.com.

In case we request arbitration against you, we shall notify you at your email address or street address you have provided. The AAA's rules and filing instructions can be found at www.adr.org or by calling 1-800-778-7879.

This arbitration agreement shall be governed by and enforced in accordance with the guidelines of Federal Arbitration Act as well as federal arbitration law. An arbitration decision can be given by any court with competent jurisdiction.

Prohibited Activities

The information available on this Website (including, but not limited to, price and availability of travel services) as well as the interface used to provide this content and information, is proprietary to us or our suppliers and partners. While you may make limited copies of your travel documents for travel or reservations made through this website, you agree not to otherwise modify, distribute copy, transmit, perform, display, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, or services obtained from or through this Website. In addition to this, you also accept not to:

  • use the content of our website for any commercial purpose;
  • make any false or fraudulent reservation;
  • copy any content or information of our website with the use of any robot, scraper, other automated means or any manual process for any purpose without our permission (given only in a written format);
  • violate the limits put on any robot exclusion headers on this Website;
  • bypass or circumvent other measures implemented to prevent/limit access to our website;
  • take any action that thrusts, or may thrust, in our discretion, an unreasonable load on our infrastructure;deep—link to any portion of our website for any purpose without permission (given only in a written format);
  • incorporate any portion of this website into any other website without our authorization (given only in a written format).

If your booking displays signs of fraud or suspicious activity, TheFareHub would cancel any travel-related service or service reservation associated with your name or email address. In case you have carried out any fraudulent activity, TheFareHub holds the right to take any necessary legal action. For the same reason, you may be liable for monetary losses to TheFareHub, including litigation costs and damages. To contest the cancellation of a booking, you need to contact our customer service department.

Privacy Policy

TheFareHub takes every important measure to protect your privacy. You can review our current Privacy Policy (also governing the use of our website) to understand our practices.

SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions may also apply to your reservation and purchase of travel—related services that you opt for. Please go through these additional terms and conditions carefully. In particular, if you have made a flight reservation, you must definitely read the full terms and conditions of carriage issued by the respective airline, which can also be found on the airline’s website. You agree to accept the terms and conditions of purchase imposed by any airline with whom you elect to deal, including payment of all amounts when due and compliance with the airline’s rules and restrictions regarding the availability and use of airfares and services. Any airline may change its price without notice. We hold the right to cancel your reservation if full payment is not made on time.

In case of a cancellation or no-show, you may be entitled to a refund. Where you are eligible for a refund, you can request TheFareHub customer service team to help you get the refund from the respective airline. Our agent shall submit your request to the airline on your behalf.

TheFareHub may offer you the opportunity to book a reservation for a combination of two one—way tickets in place of a roundtrip ticket. In this manner, you get a greater choice of flights, flight rates that often cheaper. The tickets can be combined on the same airline or on different airlines. Each one-way ticket is issues with its own rules, restrictions, and fees. If one of these flights is affected by any change (e.g. cancellation or rescheduling), causing a Customer to make changes to the other flight, the customer shall be responsible for any penalty fee incurred for making changes to the unaffected flight.

For certain low-cost airlines, the price of your flight has been converted from a different currency to provide you an estimate of the amount of the purchase in your local currency. This can lead to a difference in the amount charged to your credit card by the airline due to currency fluctuations

According to Federal Laws, you cannot carry any hazardous material aboard aircraft in your luggage or otherwise. A violation of this rule can lead to five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials are like explosives, compressed gases, oxidizers, poisons, flammable liquids and solids, corrosives, and radioactive materials.

You understand that some third-party providers that offer certain services may ask you to sign their liability waiver prior to providing their services. You acknowledge that violation of any such supplier's rules and restrictions may lead to the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any money paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

TheFareHub will not take responsibility for any cost incurring due to hotel relocation.

Sort Order

The website allows sort options for the travelers to help them find the perfect hotel, flight, and car rental. You can search results in accordance to your preference based on price, verified review score, or other criteria. If you don’t select any option, we will show a range of relevant options in the search results, based on the following criteria:

  • Flights: Our default sort order showcases the lowest price first. In cases where there are two flights showing the same price, the shorter flight is listed first.
  • Accommodation: Our default sort order selects the properties for you in accordance to your search criteria. This enables you to quickly and easily find the offer that is right for you. We take into account factors like a property’s location, its review scores, the popularity of the property (based on how many travelers on our sites make bookings at that property), the competitiveness of the property’s rates and availability, price, and star rating. All these factors are taken into consideration to showcase a range of hotels to match your chosen search criteria.
  • Car Rental: Our default sort order is based upon factors like price, popularity, customer reviews, convenience of pickup location, and car type or category.

We may change default sort order algorithms from time to time.

HOTEL RESERVATIONS

You acknowledge that TheFareHub pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations for its users. You understand that the room rates displayed on our website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by thefarehub.com. You authorize thefarehub.com to book hotel for the total reservation price, which includes the room rate displayed on the website, tax recovery charges, service fees, as well as taxes on TheFareHub’s services. You accept to the condition that your credit card will be charged by TheFareHub for the total reservation price.

TheFareHub doesn’t act as co-vendors with the suppliers with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rates may also vary by location. The actual tax amounts paid by our company to the hotel suppliers may differ from the tax recovery charge amounts, based upon the rates, taxability, etc. in effect at the time of the actual use of accommodation by our customers. We keep service fees as additional compensation in servicing your travel booking. Service fee retained by thefarehub.com is different for different types of hotel reservation.

You are allowed to cancel or change your hotel reservation, but you shall be charged the cancellation or change fee as mentioned in the rules and restrictions for the hotel reservation. In case you do not cancel or change your reservation before the cancellation policy period aforementioned by the hotel you have reserved (usually 24 to 72 hours prior to your date of arrival), you will be subject to a penalty fee equal to applicable nightly rates, tax recovery charges, and service fees. In case you do not show up for the first night of the reservation and decide to check-in for subsequent nights in your reservation, you must confirm us the changes with no later than the date of the first night of the reservation to prevent cancellation of your reservation.

You accept to make payment for any change or cancellation fees that you incur. In some cases, a hotel may permit changes to or cancellations of reservations once they are made (as per the rules and restrictions of that particular hotel). You agree to abide by the Terms and Conditions imposed with respect to your hotel reservations.

In certain jurisdictions, sales and use and/or local hotel occupancy taxes are included on the amounts that we charge for our services (service fee and/or facilitation fee). The actual tax charges on our services may not be the same depending on the rates in effect at the time of your hotel stay.

In some cases, hotel suppliers may require you to present a credit card /cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit has no relation to any payment received by TheFareHub for your hotel booking.

BANK AND CREDIT CARD FEES

When we process your payment, your payment is processed in the United States. However, when the travel supplier processes your payment, it shall be processed in the country in which the supplier is based.

TheFareHub or the travel supplier may have to double-check: (i) the validity of the payment card and, (ii) the availability of funds on the payment card (through the bank).

Some banks and credit card companies may charge fees for international/ cross border transactions. In case, you are making a booking using a US-issued card with a non-US merchant, your bank may impose a fee for cross border or international transaction. Also, booking an international travel may be regarded as an international transaction by your bank or card company as we may pass your card details to an international travel supplier to be charged.

Some banks and card companies may charge fees for currency conversion. On making a booking in any other currency than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and impose conversion fee. The currency exchange rate and foreign transaction fee is decided solely by your bank. Regarding any questions about these fees or the exchange rate applied to your booking, please contact your bank.

INTERNATIONAL TRAVEL

You are solely responsible to ensure that you meet all foreign entry requirements, such as your documents (passports and visas) are in order. TheFareHub takes no responsibility of your entry into a foreign country. Also, we urge customers to review travel restrictions, warnings, announcements, and advisories issued by the respective governments in advance of booking your travel to international destinations.

Passport and Visa: You must consult the relevant Embassy to seek any information in regard to Passport and Visa. The requirements may change anytime and you must remain up-to-date informed before booking and departure. We take no liability in case you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate travel documents as required by any airline, authority, or country. This also includes the stops made by the aircraft, even if you do not leave the aircraft or airport.

Health: It is your duty to ensure that you stay true to all health entry requirements, obtain the recommended inoculations, take heed of all the recommended medication, and follow all medical advice in relation to your trip.

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS, ESPECIALLY TO INTERNATIONAL DESTINATIONS, THEFAREHUB DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS WITHOUT RISK. THEFAREHUB IS ALSO NOT LIABLE FOR ANY DAMAGE OR LOSS THAT MAY INCUR FROM TRAVEL TO SUCH DESTINATIONS.

LIABILITY DISCLAIMER

The Information, Software, Products and Services available on this website may be inaccurate or have some errors, including pricing mistakes. In particular, TheFareHub and its partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the air, hotel, car displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, thefarehub.com reserves the right to correct any pricing mistakes on our website and/or reservations made under an incorrect price. In such scenario, if available, we will allow you an opportunity to keep your reservation at the correct price or we shall cancel your reservation without penalty.

The ratings of the hotel displayed on this website are intended as only general guidelines, and TheFareHub and its partners do not guarantee the accuracy of those ratings. TheFareHub and its respective suppliers give no guarantee about the availability of specific products and services. Also, TheFareHub and its respective suppliers may make improvements /changes on the website at any time.

TheFareHub, its partners, and respective suppliers do not guarantee the suitability of the information, software, products and services contained on this Website for any purpose. Also, the inclusion of any products or services on this website does not constitute any endorsement of such products or services by TheFareHub or its partners. All the information, software products, and services available on this website are without warranty of any kind.

TheFareHub, its partners, and its respective suppliers do not claim all warranties and conditions that this website, its servers or any email sent from TheFareHub, its partners, and its respective suppliers are free of viruses or malware.

The travel suppliers (airline, hotel brands, and car rental) on this website are independent contractors. They are no agents or employees of the TheFareHub. TheFareHub takes no responsibility for the acts, errors, representations, warranties, omissions, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other losses or expenses resulting there from. TheFareHub and its partners have no liability and shall make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control. Also, they have no responsibility for any additional expenses, delays, omissions, re-routing or acts of any government or authority.

Under no circumstance shall TheFareHub, its partners, and its respective suppliers be liable for any direct, indirect, incidental, punitive, special or consequential damages arising out of, or in any way connected with, your use of this website or with the delay or inability to access this website whether based on a theory of contract, tort, strict liability, negligence, consumer protection statutes, or otherwise, and even if the TheFareHub, its partners, and its respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, TheFareHub, its partners, and its respective suppliers are found liable for any loss or damage (arising out of or in any way connected with any of the occurrences described above), the liability of TheFareHub, its partners, and its respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to TheFareHub.

INDEMNIFICATION

You agree to defend and indemnify TheFareHub, its partners, and respective suppliers and any of their directors, employees, officers, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenditures of any kind including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • your breach of these Terms and Conditions or the documents provided herein;
  • your breach of any law or the rights of a third party; or
  • your access to this Website.

LINKS TO THIRD-PARTY SITES

This website may include hyperlinks to websites operated by third parties. Such hyperlinks are available here just for the reference purpose. We do not control such websites and take any responsibility of their contents or the privacy or other practices of such websites. It is your responsibility to take precautions to ensure that whatever links you select or software you download is free of such items as viruses, worms, trojan horses, malware, defects and other items of a destructive nature. The use of any hyperlink on this website does not imply any endorsement of the material on such websites or any association with their operators.

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that we make available for the download from this website ("Software") is the copyrighted work of TheFareHub and its respective suppliers. Your use of such Software falls under the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or get access to any Software that is accompanied by or includes a License Agreement unless you first agree to the terms and conditions of the License Agreement. If the Software made available for download on this website is not accompanied by a License Agreement, we grant to you, the user, and limited, non-exclusive, personal, nontransferable license to download, install and use the Software for getting access to this website.

Please note that any reproduction or redistribution of the Software is strictly prohibited. On doing so, it may result in severe civil and criminal penalties.

THE FOREGOING OR COPYING OF THE SOFTWARE TO ANY OTHER LOCATION OR SERVER FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS STRICTLY PROHIBITED. THE SOFTWARE IS WARRANTED ONLY IN ACCORDANCE TO THE TERMS AND CONDITIONS OF THE LICENSE AGREEMENT.

REVIEWS, COMMENTS, PHOTOS AND OTHER SUBMISSIONS

We love to hear from you. Please acknowledge that by submitting content to this website by electronic mail, postings, or otherwise, including any reviews, photos, videos, questions, comments, ideas, , suggestions, or the like contained in any submissions (collectively, "Submissions"), you grant TheFareHub and the affiliated, co-branded and/or linked website partners a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, modify, reproduce, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media. You are aware that TheFareHub may choose to provide attribution of your comments or reviews (for example, mentioning your name on a hotel review that you have submitted) at our discretion. You further acknowledge that such submissions may be shared with our supplier partners.

You further allow TheFareHub the right to pursue at law any person or entity that breaks your or our company’s rights in the Submissions by a breach of these Terms and Conditions. You accept the fact that submissions are non-confidential and non-proprietary. We are under no obligation to post your comments. This simply means that we reserve the right in our absolute discretion to decide whether the comments are to be published on the website or not. In case you do not accept these Terms and Conditions, please do not provide us with any submissions.

You completely take the responsibility of content of your submissions. You are not allowed to post any unlawful, threatening, libelous, defamatory, obscene, pornographic content that would violate rights of privacy or that would violate any law. You are also not allowed to post any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services). Please refrain from submitting any material or content that misappropriates, infringes, or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be completely responsible for any damage resulting from any violation of the foregoing restrictions, or any other loss/harm resulting from your posting of content to this website.

You acknowledge that TheFareHub reserves the right to use, publish, or delete any content you submit without notice to you.

TheFareHub claims no ownership, affiliation with, or endorsement of any pictures that are submitted by end users through our website.

NOTICE OF INFRINGING MATERIAL

In case you feel that materials hosted by us infringe your copyright, you may send us a notice that incorporates the following information. Please note that we will only process your complaint if it is properly written, filed, and complete. Any misrepresentations in your notice regarding whether content or activity is infringing may lead you to liability for damages.

  • A clear recognition of the copyrighted work you claim was infringed.
  • A clear recognition of the material you claim is infringing on the website (including a link to the infringing material).
  • Your address, email ID, and telephone number.
  • A declaration that you have a "firm belief that the material that is claimed as copyright infringement is unauthorized by the copyright owner, its agent, or the law."
  • A declaration that "the content in the notification is correct, and under penalty of perjury. Also, the complaining party is authorized to act in place of the owner due to an exclusive right that is allegedly infringed."
  • A signature of the person who is authorized to act in place of the owner of an exclusive right that is allegedly infringed.

You may send us your notice by email: bookings@thefarehub.com.

GENERAL

These Terms and Conditions are governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of New Jersey, without regard to principles of conflicts of laws.

You accept that no joint venture, partnership, or employment relationship exists between you and the TheFareHub as a result of these terms and conditions or use of this Website.

We have laid down these terms and conditions in accordance with the existing laws and legal process, and nothing mentioned in this agreement restricts our right to comply with law enforcement or other governmental or legal requests or requirements relating to your access to Website or information described or gathered by us with respect to such use.

If any part of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, enforceability and legality of the remaining provisions will not in any way be affected. In case we fail or delay in enforcing any provision of these Terms and Conditions at any time, it does not waive our right to enforce the same or any other provision(s) hereof in the future.

These Terms and Conditions constitute the entire agreement between you and TheFareHub with respect to this website, our services, and your dealings and relationships with us. It is above all prior or contemporaneous communications and proposals (whether electronic, oral, or written) between you and us.

A printed version of our Terms and Conditions as well as of any notice given in electronic form shall be acceptable in judicial, arbitration, or any other administrative proceedings to the same degree and subject to the same conditions as other official documents and records originally generated and maintained in printed form.

Fictitious names of brands, products, people, characters, and/or data available on this website are not intended to represent any real individual, company, product, or event.

Any rights not strictly granted herein are reserved.

CONTACT US

For quick answers to your queries, you can reach out to our Customer Support Center. Or, you can write to us at:

Attn: Customer Service
548 Stuyvesant Ave., Rutherford,
New Jersey
07070, United States

About Us
Get ready to fly with your personal travel agency

About
The Fare Hub

TheFareHub is a legitimate travel company that is based in USA and works with all the reputable and major airlines of the United States and other countries. We specialise in providing our customers with the lowest possible flight deals, making flight travel exceptionally affordable for them.

Our team comprises of some highly trained professional trip experts, contributing in shaping up the dynamics of the company. With their help, we have been able to connect and negotiate with all the major regional and international airlines, A-list hotels, rental car companies, and tour operators. This is the reason we are able to bring some exclusively cheapest deals to our customers, obviously available nowhere else.

If you want to travel for less, yet travel more, we invite you to have our world class flight booking experience.

Our Services

From flights to holiday packages, hotels, and car rentals, we offer the wholesale prices on each of these services to our customers

Our Expertise

Our company can help you to crack highly amazing deals with some of the best names in the airlines and travel industry. Our trip experts hold many years of working experience in the same industry, and they strive day in and out to meet your expectations by providing the value added services, lucrative flights deals and offers to you.

Our travel experts are available at your service 24/7 through a phone call. From booking a flight to making changes or cancelations, they are there to serve you anytime and every time.

Our Mission

We focus on matching the latest travel technology with a dedicated customer service, yielding the highest-quality travel experience at the best price for our customers.

Why are we different?

It is because ‘what we say is what we deliver.’ While we provide meaningful travel solutions, you must leverage us and create beautiful memories by traveling to your favorite destinations.

Call us on our 24/7 helpline number 1-888-651-6789 to book your tickets today!

Cancellation & Refund

Cancellation & Refund Policies

If you ever come across a situation that compels you to cancel your flight booking, you can do it hassle- free on thefarehub.com for a negligible fee.

However, you need to also review the “Cancellation Policy” of the respective airline before you decide to make the flight ticket cancellation.

Standard Flight Cancellation Policy

  • Generally, any airline offers a window of 24 hours after the passenger has made a flight reservation. If you cancel the flight booking within the first 24 hours of reservation, the airline may not charge any cancellation fee.
  • Some tickets are non-refundable in nature. Such tickets will have no cancellation or refund facility. It is better to check the limitations of the tickets while making the reservations to steer clear of the last-minute disappointments.
  • If you want to cancel the ticket that comes along with some package including hotel reservations, car rentals, tour service, etc., then a cancellation fee will be applicable.
  • The cancellation fee may always vary depending on the destination of the flight, departure point of the flight, the fare type that you have purchased, the time of cancelation, etc.
  • If you don’t cancel the flight ticket and not even board the flight, then the entire fare value will be charged by the airline.

Refund Policy

In case you do not wish to travel, you must cancel your booking at least 24 hours prior to scheduled departure of the flight to be eligible for a refund (applicable on refundable tickets).

Please note that the refund will be made to you subject to applicable cancelation charges.

Also, cancelation and refund policy is subject to change without notice.

How do I apply for cancellation & refund?

We are here to help! To opt for the easy process of cancellation and refund on your flight ticket, get in touch with the customer support department of thefarehub.com.

Call on 1-888-651-6789 and our representative will be at your service, helping you to make flight ticket cancellation without any difficulty. You may require sharing some credentials with the representative, such as your last name or the reference code of your reservation to let your bookings get canceled successfully.

You can also ask the representative to make a request of refund with the respective airline on your behalf.

The procedures of ticket cancellation and refund cannot be made easier than this. Visit thefarehub.com, today!

FAQ

Help & Support

  • What is the contact number of thefarehub ?

    You can contact on our Help Desk numbers +1-888-651-6789. Also you can email us on bookings@thefarehub.com

  • What is the customer service email ID of thefarehub ?

    The customer service email Id for thefarehub is bookings@thefarehub.com . You can also call us on our help desk numbers +1-888-651-6789.

  • How long does it take to get refunds?

    Refunds are processed digitally in 7 working days from the date of cancellation. You can check the "Terms and Conditions section" of the airline for more clarity. You are allegeable for a refund only if you have booked a refundable or partly refundable ticket.

  • How can I get a refund on my booking?

    Most refunds are processed digitally in 7 working days from the cancellation date. Please make sure, whether you have booked a refundable or a non-refundable ticket, as the best deals are on non-refundable bookings these days. You can also contact our help desk numbers for clarification. Do refer to the "Terms and Conditions section" before canceling your booking.

  • I have made a booking for the wrong date; how do I rectify it?

    Most airlines allow the passenger to make one change in their bookings without any extra charges. You can make changes from our website or mobile application in the "Your Bookings section" and click on the tab "Change Date or Time of Travel". You can also contact our Booking Expert on +1-888-651-6789 or the airlines for the same.

  • Can the terminal details be changed before the date of travel?

    Yes, sometimes, due to a technical difficulty or any other reason, the airline would have to depart or land its flight from a different terminal. The traveller is informed about any such changes much in advance by the airlines.

  • How can I reschedule my booking?

    You can check your bookings in our "Your Bookings section" on our website or mobile application and choose the option "reschedule". You can also visit or call the airline's booking office for the same.

  • What is a schedule change?

    Due to operational issues, the airline may change the travel date or time before the departure. The same will be communicated to you well in advance. You can also contact the airlines for confirmation of the changes.

  • Do I need to pay extra for the baggage, as I carrying more than the stipulated?

    Every airline has a different rule for access baggage, and you can contact the airline to enquire about the charges or speak to the Check-in Counter personnel while getting yourself checked.

  • What are modes of payment available on your website?

    You can choose from the various payment options mentioned on the website or our mobile application and make your payments. Sometimes cards have daily transactions or amount limit set by the bank, you must confirm the same before you make the bookings. We accept all major debit or credit cards.

  • What is the process of changing or choosing my seat?

    Most seats are allocated at the time of reservation. You can call our Booking Managers or contact the airline if you wish to make any changes or choose your seats. It may cost you extra if you would want to choose your seat.

  • The airfare is different from when I reached the confirmation page. How so?

    The airfares keep fluctuating as per the demand. It is possible that while you were checking the fares, the demand was normal, and it increased later by the time you were booking your ticket. You can contact our Booking Managers to help you get the best possible fares.

  • Is there a service charge for making a booking from the thefarehub website?

    Yes, all service charges and taxes are included in the final total. When you make the payment, you can check the final statement to confirm and make the payments.

  • I want to book a special meal?

    You can contact the airlines for a special meal requirement.

  • Can I hold or block an air ticket reservation?

    According to the new rules, you cannot hold or block your air ticket, you must make your reservation immediately as there is no guarantee about any changes in the airfare later on.

  • How to book an air ticket for my underage nephew, who is traveling alone?

    It would be advisable to contact our Booking Manager to check the details with regards to this situation, as all airlines have different rules while flying an "Unaccompanied Minor".

  • I am carrying access baggage, is there a charge for it?

    Every airline has a different rule for excess baggage, and you can inform the airline in advance and enquire about the charges or speak at the Check-in Counter personnel while getting yourself checked.

  • How can I add an additional family member to my existing reservation?

    You can make a fresh booking from our website it is subject to availability. You can also contact our Booking Managers to help you with the same.

  • I have mistyped the spelling for my name. Is it possible to correct it?

    If it's a minor change of character, the airlines may make the necessary changes after comparing it with your official identity card. If it is a major change, you may have to talk to the airlines and get it done or, in certain situations, cancel and book a new ticket.

  • Is it possible that some flights would land at different airports?

    Yes, some cities have multiple airports, and the details about which airport the flight would land at are always mentioned in the tickets, along with the arrival terminal number.

  • Why do I have to switch airports?

    Sometimes you need to change airports when airlines do not fly from the same airports. This switch must be carried out by the passengers at their own expense and will require you to collect your baggage and transfer it to the next airport. Sometimes airlines may help you with this switch.

  • How do I book for multiple destinations?

    You can check our website for multiple destinations or booking options and set your itinerary. Also, you can contact our Booking experts to help you.

  • What are the rules for traveling with an infant?

    Airlines consider a child as an infant if its age is between 0 to 24 months. For domestic travel, you need to inform the airlines about the same while booking your tickets if the infant will sit on your lap, as there are no additional charges. However, the airline may recommend you book a seat for the infant and offer you the same at a special discounted price.

    For international travel, a separate ticket is compulsory for an infant, too, even if he or she may travel on your lap. When you make your reservation, follow it with a reservation for the infant. Some airlines have different rules for traveling with an infant. It is advisable to check for them on their website.

    An adult can travel with a maximum of two infants, and a seat booking is compulsory for the second infant. You can contact us on our help desk number for more clarity or contact the airlines for the same.

  • How do I contact an Airline?

    You can visit our "Airline Contact" Page for all the toll-free numbers along with a comprehensive list of almost all airlines of the world. You can visit the airline's website too.

  • Are all prices in US Dollars?

    Yes, all the fares mentioned on our website are in US Dollars. We accept Canadian Debit or Credit Cards, and you can pay using them after the price quote is converted from US Dollars.

Taxes & Fees
Description of Fees & Taxes Applicable to Code Price
Travel Facilities Tax

This tax is applicable to specific flights routed to or from Alaska or Hawaii.

 U.S. Domestic and International US $8.40
U.S. Federal Segment Fee

This tax is applicable to flights per segment routed within the United States.

 U.S. Domestic and International ZP $3.90
U.S. Excise Tax

This tax is a small percentage of flight that is applicable to all flights routed within the United States. Also applicable to flights within the Canada/Mexico 225-mile buffer zones.

 U.S. Domestic and International US 7.50%
Passenger Facility Charge (PFC)

This facility charge is a variable fee applicable on per itinerary for improvement of passenger facility at the airport.

 U.S. Domestic and International XF up to $18
U.S. Passenger Civil Aviation Security Fee

This is a security fee of about $2.50 based on the total number of passengers boarding the flight.

 U.S. Domestic and International AY up to $10
U.S. International Transportation Tax

This tax is applicable to all flights routed to and from the United States, U.S Virgin Islands or Puerto Rico.

 International US $18.30
U.S. Animal and Plant Health Inspection Service Fee

Applies to all flights originating abroad, except Canada, and landing in the United States, Puerto Rico, or the U.S. Virgin Islands.

 International XA $3.96
U.S. Immigration and Naturalization Fee International XY $7.00

Applies to international arrivals to the United States, Puerto Rico, or the U.S. Virgin Islands.

      
U.S. Customs User Fee

This fee is applicable to all international flights routed outside the customs territory.

 International YC $5.65
International Taxes and Government or Airport-imposed fees

This fee is applicable to cover the cost of inspection fees, security fees and various other taxes levied according to international norms.

 International Varies up to $349*
Our Fees ‡

Online Air Transaction Services Fees
Depending on the cabin type, trip type and certain other factors, a service fee of up to $100 is charged per person for all passenger types**

U.S. Domestic and International

Fees

$0.00 to $100.00*
Disclaimers

* Approximate amount
** Passenger types = Adult, child, senior, infant, student, military.

‡ All transaction service fees are non-refundable and are subject to change without notice.
Government imposed taxes and fees are subject to change without prior notice.

Service fees will be converted in to your local currency.

Trips where you visit multiple cities and return home/city of origin from the city you visited last - Up to $100 chargeable per passenger as service fee irrespective of the passenger type ticket.

Multi airline trips / Cities with staggering rate of frauds - Up to $50 chargeable per passenger as service fee irrespective of the passenger type ticket.

For certain airlines, a service fee of up to $40 per passenger can be charged.

Nearby Airport & Alternative Date - Up to $50 chargeable per passenger as service fee.

Fusion Fares - Up to $100 chargeable per passenger as service fee.

Service fees on bookings made through customer care center - For bookings made through customer care center including round-the-world as well as complex multi-stop itineraries, the service fee chargeable may be higher than the one applicable when the bookings are made online. This service fee is between $10 and $200. Senior citizens are charged up to only $100. Premium package benefits are included in Contact Center bookings.

NOTE

All services fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGES OR VARIANCE IN THE FEES. Kindly review the total final price carefully.

Post-Ticketing Service Fees ‡‡
Applies To For Cancellation & Refund (Within 24 hrs)
Agent Assisted Cancellation(1) Cancellation & Refund requested within 24 hours of booking Domestic $25
International: $35
Business and First Class: $50
Applies To For Cancellation (beyond 24 hrs)
Agent Assisted Cancellation w/Future Credit(1) Cancellation & Refunds (beyond 24 hrs) Air - Economy Air - Business/First
Domestic International Domestic International
$40  $40  $75  $100 
Applies To For Refund (beyond 24 hrs)
Agent Assisted Cancellation w/Refund(2) Cancellation & Refunds (beyond 24 hrs) Air - Economy Air - Business/First
Domestic International Domestic International
$100 $200 $200 $200

Changes to Existing Tickets (exchange)
Agent Assisted Changes Air - Economy Air - Business/First
Domestic International Domestic International
Within 10 days of new travel date(1) $125 $200 $200 $200
Beyond 10 days of new travel date(2) $75 $175 $175 $175

Special Services
Agent Assisted Waivers Air - Economy Air - Business/First
Domestic International Domestic International
$50 $75 $100 $150
Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons
Death/Bereavement  Duplicate booking Medical Name Change
Name Correction No Show Routing Changes UNMR
Visa Issues Denied Boarding  
Other Terms & Conditions

All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.

‡ All our post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges.

‡ Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.

(1) - Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.

(2) - Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.

Special Services - All Special Services are on a request basis ONLY and are subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.

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Privacy Policy

At TheFareHub we respect your trust on us and need you to be acquainted with how we use, accumulate, and unveil information. These arrangements, which in lawful terms are known as "Privacy Policy,” portray our practices regarding data that we gather through the websites, that are made accessible to us for use to offer you our assistance, in all cases. By giving Personal Information to us, you give your consent to the terms and conditions of the following policies.

Personal Information

"Personal Information" is data that distinguishes you as an individual and we gather it for your identification. It includes the following verticals:

  • Name
  • Postal Address (es)
  • Phone Number
  • Email Address
  • Passport Number
  • Social Media Account ID
  • Credit / Debit card number & related information
  • Number doled out by a transportation agency, for example, a Transportation Security Administration known traveler number.
  • Some other data you share when you communicate or confirm your travel with us {e.g. your flight(s) and/or food preference(s)}, information regarding your bookings {e.g., point of departure(s) and destination(s)}
  • Even when you are sharing the personal information of another person with us or our service providers for obtaining our services, you showcase that you are doing it with full authority, taking complete responsibility, and also giving us permission to use the information in accordance with this Privacy Policy.

Our Ways of Collecting Personal Information

We and our third party service providers may gather Personal Information in the following ways:

  • Through the Services - We may collect Personal Information through the Services, for example, when you make a booking or register for a promotion.
  • Offline: We may collect Personal Information from you offline, for example, when you call customer support or we contact you to ask for your personal details.
  • From Other Sources: We may collect your Personal Information from different sources, for example, open databases, computer records, joint marketing partners, social media accounts(including the individuals with whom you are friends or associated in any manner), and other third parties (obviously, to the degree allowed by related law).

Where do we use your information?

The Personal Information we collect from you is used for a variety of business purposes described below.

  • To fulfil and manage your bookings or purchase (including the payment processing), and talk to you regarding the same. We enable you to contact our customer support. We also your passport number to make your travel reservations.
  • To respond to your queries and requests, for example, to share with you the recent flight updates.
  • To share administrative information with you, for example, information regarding the changes of our terms, conditions, and policies.
  • To display advertising (and work with third parties who do) relating to your interests.
  • To request feedback regarding our services.
  • To customize your experience with us and let you participate in promo offers, sweepstakes, contests, and to administer these activities. These activities might have additional rules regarding some more ways that we can use and disclose your Personal Information. Before participating, kindly go through all the enlisted rules.
  • To support social sharing functionality.
  • To permit you to send messages to someone else through the Services. With the use of this functionality, you are committing to us that you are qualified to furnish us with the other person’s name and email address.
  • For our business purposes which include data analysis, fraud monitoring and prevention, developing new services, determining the outcomes of our promotional campaigns, identifying usage trends, improving our services, and expanding our business activities.

We process all the information only for our legitimate business interests and in compliance with the applicable laws, and your consent.

Who do we share the information with?

There are our corporate affiliates and service providers with whom we share your personal information. However, you need to remember that we do not control the above mentioned entities and the information shared with them is subject to the applicable entity’s privacy policy and security practices. We, thus, recommend you to review the privacy policies of any entity whose services or products you ought to purchase using the services.

Your information is shared with the following entities:

  • To our third parties (the travel-related suppliers), including airlines, hotels, and car-rentals.
  • To our corporate affiliates, joint ventures, subsidiaries, and parent companies. TheFareHub is responsible for the management of the jointly-used Personal Information.
  • To other travel-related organizations with whom we accomplice to provide the services, for instance, carrier consolidators or aggregators, other travel agencies giving access to their travel-related records and things through the services, and travel insurance providers.
  • To our business partners, those who offer you certain products, services, assistance, or promotions.
  • To vendors, consultants, and other third-party service providers who carry out services on our behalf. These may include data analysing, payment processing, and email delivery, hosting services, customer support, and marketing services.
  • To the administrators of contests, sweepstakes, surveys, and other promotions.
  • To help recognize those whom you send messages through the Services. You may likewise decide to share your Personal Information on message boards, chats, profile pages, sites, and different services to which you can post data and materials. It would be ideal if you note that any data you post or disclose through these services will become public and might be accessible to the different clients and the general people. We firmly urge you to be exceptionally cautious when choosing to disclose any kind of your information on the services.
  • To those connected with you on social media account, to other website users, and to your social media account provider. The information we share will be governed by your social media site’s privacy policy. You can also let us not to share your Personal Information with other users or social media account provider – all you got to do is to avoid connecting your computer with any of your social media account, and not even participate in social sharing on the Services.
  • To third party for the purposes like reorganization, joint venture, sale, merger, assignment, transfer, or disposition of valuable things and stock (including in connection with bankruptcy).

Other Information

The information that doesn’t directly reveal your particular identity or doesn't legitimately identify with a person is categorized under “Other Information.” In case we are required to regard Other Information as Personal Information under pertinent law, we may use and reveal Personal Information in accordance with everything mentioned in our Privacy Policy. Other Information includes:

App Usage Data

Browser and Device Information

Demographic and other such information provided by you

Information gathered through cookies, pixel tags, and other technologies

Aggregated Information

Our Ways of Collecting Other Information

We and our third party service providers may gather Personal Information in the following ways:

  • Through your browser or gadget - Information is gathered by most browser or through your gadget, for example, your Media Access Control (MAC) address, PC type (Windows or Macintosh), screen resolution, name and form of operating system, device manufacturer and model, language, Internet browser type and version, and the name and version of the Services, (for instance, the App) you are utilizing. We use this data to ensure that the Services work appropriately.
  • Through your App - When you download and utilize the App, we and our service providers may track and gather App usage information, for example, the date and time the App on your gadget gets to our servers, and the kind of data and files have are downloaded to the App based on your gadget number.
  • Using cookies - Cookies are snippets of data put away legitimately on the PC that you are utilizing. Cookies permit us to gather data, for example, browser type, time spent on the Services, pages visited, language inclinations, and other anonymous traffic information. We and our service providers utilize the gathered information for security reasons, to assist navigation, to display data all the more effectively so as to help you in the utilization of the Services. We likewise accumulate factual data about utilization of the Services so as to consistently improve their design and functionality, check how they are used, and help us with settling questions relating to them. Cookies further permit us to choose which of our advertisements or offers are well on the way to attract you and show them while you are on the Services. We may also use cookies or different methods to track reactions to our online commercials and to comprehend what webpage or advertisement carried you to our website. Right now, we don't respond to browser don't- track signals. In case, you don’t want your information to be collection through the use of cookies, you can automatically decline cookies as it is allowed in most web browsers.
  • Using pixel tags and other similar technologies - Pixel labels might be used with a few Services to track the activities of users of the Services (including email recipients), measure the achievement of our advertising campaigns, and gather insights about use of the Services and response rates.
  • Analytics - We use Google Analytics, which makes the use of cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may likewise gather data with respect to the use of different sites, applications, and online resources.
  • Using Adobe Flash technology and similar innovations - We may put in use “Flash Local Shared Objects” and other innovations to gather and store data about your use of the Services. In the event that you don't need Flash LSOs (stored on your PC), you can change the settings of your Flash player to block Flash LSO storage with the help of the tools contained in the Website Storage Settings Panel. However, note that on blocking Flash LSOs storage you may stop the working of some Flash applications, including those which worked in connection to the Services.
  • IP Address - Your IP address is a number that is assigned to your PC by your Internet Service Provider. An IP address might be recognized and logged naturally in our server log records at whatever point a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by numerous sites, applications, and other administrations. We use IP addresses for various reasons like computing usage levels, diagnosing server issues, and controlling and dealing with the Services. We may also fetch your approximate location from your IP address.
  • Physical Location - We may collect the physical location of your gadget through satellite, phone tower, or WiFi signals. The information regarding your gadget’s physical location will help us to furnish you with customized, area -based services and content. The information regarding your gadget's location can also be shared to our marketing accomplices, to help them to bring to you geo-focused advertising. You have the authority to deny sharing your physical location by turning the option off in your device settings.
  • From you - This include information related to your travel requests.

Who do we share the information with?

We can legitimately share Other Information for any reason, provided it does not qualify as Personal Information under applicable law. In case, we are using the combination of Personal and Other Information, it would fall under the guidelines of Personal Information.

Third Party Services

This Privacy Policy doesn't address, and we are not answerable to, the privacy, information, or different acts of any third party. This includes any third party mediator or supplier, any third party working on any site or administration with which the Services link or any third party that includes a widget on the Services (for instance, the Facebook share button). The incorporation of a link on the Services doesn't recommend of the linked site or service by us or by our affiliates.

We are even not responsible for data assortment, use, disclosure, or security policies of different organizations, for example, Facebook, Apple, Google, Microsoft, or some other application, application supplier, social media platform provider, operating system provider, device manufacturer, including with regards to any Personal Information you showcase to other organizations in connection with the apps.

Third Party Advertisers

We may use third party advertisers to bring to you the advertisements that may be of your interest. The third party advertisers may place cookies or pixel tags on your browser to bring you the advertisements based on the information that we or they collect about your online use and identify you across the gadget that you use.

Security

We use the best measures to protect your Personal Information and keep it within us. Since, no data storage could be claimed to be 100% secure, you can contact us if you feel that the security of your account has been compromised.

Know Your Rights

If you would at any time like to opt-out from receiving marketing-related emails, you can contact us using the contact information provided.

However, you cannot opt-out from receiving transactional or other important administrative messages.

You can also contact us to review or change your Personal Information. You may place your request, and we may need to verify your identity to make any changes as per your request.

Also note that we may still keep some information to prevent fraud, troubleshoot problems, assist with any investigations, or comply with legal requirements.

Our Retention Period

We save your information as long as it remains necessary to fulfil the purposes declared in this privacy policy unless otherwise required by law.

We Don’t Collect Information from Minors

Never consciously, we solicit any kind of information from children below 18 years of age. On using the Services, you represent that you are 18 years and above. If found guilty, we shall deactivate the account and take our respective measures against the fraud.

Cross-Border Transfer

We may move, store, access, or process your Personal Information in any country where we have our service providers. On using the Services, you are automatically giving us permission to transfer the information to foreign countries that may have different data protection rules than your country.

Sensitive Information

We never ask for your sensitive Personal Information which includes information about your race, ethnic origin, political ideologies, genetic characteristics, and criminal background.

Do we make updates to our privacy policy?

Yes, we may update this policy from time to time. On making any updates, the revised date will be indicated and the new version will be implemented as soon as it comes out in public domain. In case of material changes to this privacy policy, we may either post a notice about it or send you a notification. Kindly, keep checking the privacy policy frequently to remain updated.

Contact US

If you have any query related to this privacy policy, you may contact us via:

Email: bookings@thefarehub.com
Or
Call us at 1-888-651-6789

P.S. Do not enclose your credit or debit card details in your emails because the emails are not always guaranteed secure.

Terms & Conditions

Thefarehub.com is meant to assist customers in gathering travel information, determining the availability of travel—related services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", and “thefarehub.com” refers to TheFareHub, Inc., a New Jersey corporation, and its subsidiaries and corporate affiliates.

“TheFareHub Partner” means any co-branded and/or linked website that we use to provide links, content or service. The term "you" is used for the customer who visits our website and/or makes a reservation through us on this website or through our call executives.

This website is accessible to you conditioned upon your acceptance without any alternation in the terms, conditions, and notices set forth below. Please go through this section of Terms and Conditions carefully, as it contains important information about limitations of liability and resolution of disputes through arbitration rather than in court. You go through our Privacy Policy, which as well governs the use of this Website, and is incorporated by reference in our Terms and Conditions.

By making a use of this website to make any reservation or for travel-related services, or contacting our call center executives, you agree that the Terms and Conditions mentioned here shall apply. If you do not agree to these Terms and Conditions, please do not use or book any reservations through this website or our call center executives.

Using the Website

In order to use this Website, you abide by the conditions that:

  • you are minimum 18 years of age and above;
  • you have the legal authority to create a binding legal obligation;
  • you will use this website in accordance with these Terms and Conditions;
  • you will only make a use of this website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  • you will inform such other person about the Terms and Conditions that apply to the reservations you have done on his/her behalf, including all rules and regulations applicable thereto;
  • all information available on this website is true, accurate, current and complete;

We retain the right at our sole discretion to deny access to any person to use this Website as well as to the services we offer, at any time and for any reason, including, but not limited to, for breach of these Terms and Conditions.

DISPUTES; ARBITRATION

TheFareHub is committed to customer satisfaction. Every time you have a problem or dispute, we will try our best to resolve your concern. In case we are unsuccessful, you or we may pursue claims as described in this section.

To allow us an opportunity to resolve informally any disputes between you and us in any way relation to the website, our Terms and Conditions, Privacy Policy, services, or any dealings with our customer service executives, or any claims made by us, you agree to communicate your Claim to TheFareHub by contacting TheFareHub Customer Support or calling 1-888-651-6789. You agree not to involve any suit or to initiate arbitration proceedings until 60 days after the date on which you communicated your Claim to our Customer Support. In case, we aren’t able to resolve your claims within 60 days, you may seek a solution through arbitration, as set forth below.

You and TheFareHub agree to the condition that any and all claims will be resolved by binding arbitration, rather than in court, other than those that you and we may assert claims on an individual basis in small claims court (only if they qualify). These include any claim you assert against us, our partners, our subsidiaries, travel suppliers (which are beneficiaries of this arbitration agreement). This also includes any claim that emerged before you accepted these Terms and Conditions, regardless of whether prior versions of the Terms and Conditions required arbitration.

There is no judge or jury in arbitration. Also, the court review of an award granted by the arbitrator in their decision is limited. However, an arbitrator can grant an award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs).The arbitrator must abide by these Terms and Conditions.

Arbitrations shall be pursued by the American Arbitration Association (AAA). It shall follow its rules, including the AAA Consumer Rules. Payment of all filing, administration and arbitrator fees shall also be governed by the AAA's rules, excluding those as provided in this section. In case your total claim is less than $10,000, we shall reimburse you for filing fees you pay to the AAA and also pay arbitrator’s fees.

The proceedings to resolve any claim shall be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator will hold the responsibility to decide issues as to the scope of this arbitration agreement. If for any reason a claim is taken to the court rather than in arbitration, you and we each waive any right to a jury trial.

To start an arbitration proceeding, you must send a letter requesting arbitration and describing your claim at bookings@thefarehub.com.

In case we request arbitration against you, we shall notify you at your email address or street address you have provided. The AAA's rules and filing instructions can be found at www.adr.org or by calling 1-800-778-7879.

This arbitration agreement shall be governed by and enforced in accordance with the guidelines of Federal Arbitration Act as well as federal arbitration law. An arbitration decision can be given by any court with competent jurisdiction.

Prohibited Activities

The information available on this Website (including, but not limited to, price and availability of travel services) as well as the interface used to provide this content and information, is proprietary to us or our suppliers and partners. While you may make limited copies of your travel documents for travel or reservations made through this website, you agree not to otherwise modify, distribute copy, transmit, perform, display, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, or services obtained from or through this Website. In addition to this, you also accept not to:

  • use the content of our website for any commercial purpose;
  • make any false or fraudulent reservation;
  • copy any content or information of our website with the use of any robot, scraper, other automated means or any manual process for any purpose without our permission (given only in a written format);
  • violate the limits put on any robot exclusion headers on this Website;
  • bypass or circumvent other measures implemented to prevent/limit access to our website;
  • take any action that thrusts, or may thrust, in our discretion, an unreasonable load on our infrastructure;deep—link to any portion of our website for any purpose without permission (given only in a written format);
  • incorporate any portion of this website into any other website without our authorization (given only in a written format).

If your booking displays signs of fraud or suspicious activity, TheFareHub would cancel any travel-related service or service reservation associated with your name or email address. In case you have carried out any fraudulent activity, TheFareHub holds the right to take any necessary legal action. For the same reason, you may be liable for monetary losses to TheFareHub, including litigation costs and damages. To contest the cancellation of a booking, you need to contact our customer service department.

Privacy Policy

TheFareHub takes every important measure to protect your privacy. You can review our current Privacy Policy (also governing the use of our website) to understand our practices.

SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions may also apply to your reservation and purchase of travel—related services that you opt for. Please go through these additional terms and conditions carefully. In particular, if you have made a flight reservation, you must definitely read the full terms and conditions of carriage issued by the respective airline, which can also be found on the airline’s website. You agree to accept the terms and conditions of purchase imposed by any airline with whom you elect to deal, including payment of all amounts when due and compliance with the airline’s rules and restrictions regarding the availability and use of airfares and services. Any airline may change its price without notice. We hold the right to cancel your reservation if full payment is not made on time.

In case of a cancellation or no-show, you may be entitled to a refund. Where you are eligible for a refund, you can request TheFareHub customer service team to help you get the refund from the respective airline. Our agent shall submit your request to the airline on your behalf.

TheFareHub may offer you the opportunity to book a reservation for a combination of two one—way tickets in place of a roundtrip ticket. In this manner, you get a greater choice of flights, flight rates that often cheaper. The tickets can be combined on the same airline or on different airlines. Each one-way ticket is issues with its own rules, restrictions, and fees. If one of these flights is affected by any change (e.g. cancellation or rescheduling), causing a Customer to make changes to the other flight, the customer shall be responsible for any penalty fee incurred for making changes to the unaffected flight.

For certain low-cost airlines, the price of your flight has been converted from a different currency to provide you an estimate of the amount of the purchase in your local currency. This can lead to a difference in the amount charged to your credit card by the airline due to currency fluctuations

According to Federal Laws, you cannot carry any hazardous material aboard aircraft in your luggage or otherwise. A violation of this rule can lead to five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials are like explosives, compressed gases, oxidizers, poisons, flammable liquids and solids, corrosives, and radioactive materials.

You understand that some third-party providers that offer certain services may ask you to sign their liability waiver prior to providing their services. You acknowledge that violation of any such supplier's rules and restrictions may lead to the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any money paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

TheFareHub will not take responsibility for any cost incurring due to hotel relocation.

Sort Order

The website allows sort options for the travelers to help them find the perfect hotel, flight, and car rental. You can search results in accordance to your preference based on price, verified review score, or other criteria. If you don’t select any option, we will show a range of relevant options in the search results, based on the following criteria:

  • Flights: Our default sort order showcases the lowest price first. In cases where there are two flights showing the same price, the shorter flight is listed first.
  • Accommodation: Our default sort order selects the properties for you in accordance to your search criteria. This enables you to quickly and easily find the offer that is right for you. We take into account factors like a property’s location, its review scores, the popularity of the property (based on how many travelers on our sites make bookings at that property), the competitiveness of the property’s rates and availability, price, and star rating. All these factors are taken into consideration to showcase a range of hotels to match your chosen search criteria.
  • Car Rental: Our default sort order is based upon factors like price, popularity, customer reviews, convenience of pickup location, and car type or category.

We may change default sort order algorithms from time to time.

HOTEL RESERVATIONS

You acknowledge that TheFareHub pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations for its users. You understand that the room rates displayed on our website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by thefarehub.com. You authorize thefarehub.com to book hotel for the total reservation price, which includes the room rate displayed on the website, tax recovery charges, service fees, as well as taxes on TheFareHub’s services. You accept to the condition that your credit card will be charged by TheFareHub for the total reservation price.

TheFareHub doesn’t act as co-vendors with the suppliers with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rates may also vary by location. The actual tax amounts paid by our company to the hotel suppliers may differ from the tax recovery charge amounts, based upon the rates, taxability, etc. in effect at the time of the actual use of accommodation by our customers. We keep service fees as additional compensation in servicing your travel booking. Service fee retained by thefarehub.com is different for different types of hotel reservation.

You are allowed to cancel or change your hotel reservation, but you shall be charged the cancellation or change fee as mentioned in the rules and restrictions for the hotel reservation. In case you do not cancel or change your reservation before the cancellation policy period aforementioned by the hotel you have reserved (usually 24 to 72 hours prior to your date of arrival), you will be subject to a penalty fee equal to applicable nightly rates, tax recovery charges, and service fees. In case you do not show up for the first night of the reservation and decide to check-in for subsequent nights in your reservation, you must confirm us the changes with no later than the date of the first night of the reservation to prevent cancellation of your reservation.

You accept to make payment for any change or cancellation fees that you incur. In some cases, a hotel may permit changes to or cancellations of reservations once they are made (as per the rules and restrictions of that particular hotel). You agree to abide by the Terms and Conditions imposed with respect to your hotel reservations.

In certain jurisdictions, sales and use and/or local hotel occupancy taxes are included on the amounts that we charge for our services (service fee and/or facilitation fee). The actual tax charges on our services may not be the same depending on the rates in effect at the time of your hotel stay.

In some cases, hotel suppliers may require you to present a credit card /cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit has no relation to any payment received by TheFareHub for your hotel booking.

BANK AND CREDIT CARD FEES

When we process your payment, your payment is processed in the United States. However, when the travel supplier processes your payment, it shall be processed in the country in which the supplier is based.

TheFareHub or the travel supplier may have to double-check: (i) the validity of the payment card and, (ii) the availability of funds on the payment card (through the bank).

Some banks and credit card companies may charge fees for international/ cross border transactions. In case, you are making a booking using a US-issued card with a non-US merchant, your bank may impose a fee for cross border or international transaction. Also, booking an international travel may be regarded as an international transaction by your bank or card company as we may pass your card details to an international travel supplier to be charged.

Some banks and card companies may charge fees for currency conversion. On making a booking in any other currency than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and impose conversion fee. The currency exchange rate and foreign transaction fee is decided solely by your bank. Regarding any questions about these fees or the exchange rate applied to your booking, please contact your bank.

INTERNATIONAL TRAVEL

You are solely responsible to ensure that you meet all foreign entry requirements, such as your documents (passports and visas) are in order. TheFareHub takes no responsibility of your entry into a foreign country. Also, we urge customers to review travel restrictions, warnings, announcements, and advisories issued by the respective governments in advance of booking your travel to international destinations.

Passport and Visa: You must consult the relevant Embassy to seek any information in regard to Passport and Visa. The requirements may change anytime and you must remain up-to-date informed before booking and departure. We take no liability in case you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate travel documents as required by any airline, authority, or country. This also includes the stops made by the aircraft, even if you do not leave the aircraft or airport.

Health: It is your duty to ensure that you stay true to all health entry requirements, obtain the recommended inoculations, take heed of all the recommended medication, and follow all medical advice in relation to your trip.

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS, ESPECIALLY TO INTERNATIONAL DESTINATIONS, THEFAREHUB DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS WITHOUT RISK. THEFAREHUB IS ALSO NOT LIABLE FOR ANY DAMAGE OR LOSS THAT MAY INCUR FROM TRAVEL TO SUCH DESTINATIONS.

LIABILITY DISCLAIMER

The Information, Software, Products and Services available on this website may be inaccurate or have some errors, including pricing mistakes. In particular, TheFareHub and its partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the air, hotel, car displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, thefarehub.com reserves the right to correct any pricing mistakes on our website and/or reservations made under an incorrect price. In such scenario, if available, we will allow you an opportunity to keep your reservation at the correct price or we shall cancel your reservation without penalty.

The ratings of the hotel displayed on this website are intended as only general guidelines, and TheFareHub and its partners do not guarantee the accuracy of those ratings. TheFareHub and its respective suppliers give no guarantee about the availability of specific products and services. Also, TheFareHub and its respective suppliers may make improvements /changes on the website at any time.

TheFareHub, its partners, and respective suppliers do not guarantee the suitability of the information, software, products and services contained on this Website for any purpose. Also, the inclusion of any products or services on this website does not constitute any endorsement of such products or services by TheFareHub or its partners. All the information, software products, and services available on this website are without warranty of any kind.

TheFareHub, its partners, and its respective suppliers do not claim all warranties and conditions that this website, its servers or any email sent from TheFareHub, its partners, and its respective suppliers are free of viruses or malware.

The travel suppliers (airline, hotel brands, and car rental) on this website are independent contractors. They are no agents or employees of the TheFareHub. TheFareHub takes no responsibility for the acts, errors, representations, warranties, omissions, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other losses or expenses resulting there from. TheFareHub and its partners have no liability and shall make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control. Also, they have no responsibility for any additional expenses, delays, omissions, re-routing or acts of any government or authority.

Under no circumstance shall TheFareHub, its partners, and its respective suppliers be liable for any direct, indirect, incidental, punitive, special or consequential damages arising out of, or in any way connected with, your use of this website or with the delay or inability to access this website whether based on a theory of contract, tort, strict liability, negligence, consumer protection statutes, or otherwise, and even if the TheFareHub, its partners, and its respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, TheFareHub, its partners, and its respective suppliers are found liable for any loss or damage (arising out of or in any way connected with any of the occurrences described above), the liability of TheFareHub, its partners, and its respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to TheFareHub.

INDEMNIFICATION

You agree to defend and indemnify TheFareHub, its partners, and respective suppliers and any of their directors, employees, officers, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenditures of any kind including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • your breach of these Terms and Conditions or the documents provided herein;
  • your breach of any law or the rights of a third party; or
  • your access to this Website.

LINKS TO THIRD-PARTY SITES

This website may include hyperlinks to websites operated by third parties. Such hyperlinks are available here just for the reference purpose. We do not control such websites and take any responsibility of their contents or the privacy or other practices of such websites. It is your responsibility to take precautions to ensure that whatever links you select or software you download is free of such items as viruses, worms, trojan horses, malware, defects and other items of a destructive nature. The use of any hyperlink on this website does not imply any endorsement of the material on such websites or any association with their operators.

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that we make available for the download from this website ("Software") is the copyrighted work of TheFareHub and its respective suppliers. Your use of such Software falls under the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or get access to any Software that is accompanied by or includes a License Agreement unless you first agree to the terms and conditions of the License Agreement. If the Software made available for download on this website is not accompanied by a License Agreement, we grant to you, the user, and limited, non-exclusive, personal, nontransferable license to download, install and use the Software for getting access to this website.

Please note that any reproduction or redistribution of the Software is strictly prohibited. On doing so, it may result in severe civil and criminal penalties.

THE FOREGOING OR COPYING OF THE SOFTWARE TO ANY OTHER LOCATION OR SERVER FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS STRICTLY PROHIBITED. THE SOFTWARE IS WARRANTED ONLY IN ACCORDANCE TO THE TERMS AND CONDITIONS OF THE LICENSE AGREEMENT.

REVIEWS, COMMENTS, PHOTOS AND OTHER SUBMISSIONS

We love to hear from you. Please acknowledge that by submitting content to this website by electronic mail, postings, or otherwise, including any reviews, photos, videos, questions, comments, ideas, , suggestions, or the like contained in any submissions (collectively, "Submissions"), you grant TheFareHub and the affiliated, co-branded and/or linked website partners a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, modify, reproduce, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media. You are aware that TheFareHub may choose to provide attribution of your comments or reviews (for example, mentioning your name on a hotel review that you have submitted) at our discretion. You further acknowledge that such submissions may be shared with our supplier partners.

You further allow TheFareHub the right to pursue at law any person or entity that breaks your or our company’s rights in the Submissions by a breach of these Terms and Conditions. You accept the fact that submissions are non-confidential and non-proprietary. We are under no obligation to post your comments. This simply means that we reserve the right in our absolute discretion to decide whether the comments are to be published on the website or not. In case you do not accept these Terms and Conditions, please do not provide us with any submissions.

You completely take the responsibility of content of your submissions. You are not allowed to post any unlawful, threatening, libelous, defamatory, obscene, pornographic content that would violate rights of privacy or that would violate any law. You are also not allowed to post any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services). Please refrain from submitting any material or content that misappropriates, infringes, or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be completely responsible for any damage resulting from any violation of the foregoing restrictions, or any other loss/harm resulting from your posting of content to this website.

You acknowledge that TheFareHub reserves the right to use, publish, or delete any content you submit without notice to you.

TheFareHub claims no ownership, affiliation with, or endorsement of any pictures that are submitted by end users through our website.

NOTICE OF INFRINGING MATERIAL

In case you feel that materials hosted by us infringe your copyright, you may send us a notice that incorporates the following information. Please note that we will only process your complaint if it is properly written, filed, and complete. Any misrepresentations in your notice regarding whether content or activity is infringing may lead you to liability for damages.

  • A clear recognition of the copyrighted work you claim was infringed.
  • A clear recognition of the material you claim is infringing on the website (including a link to the infringing material).
  • Your address, email ID, and telephone number.
  • A declaration that you have a "firm belief that the material that is claimed as copyright infringement is unauthorized by the copyright owner, its agent, or the law."
  • A declaration that "the content in the notification is correct, and under penalty of perjury. Also, the complaining party is authorized to act in place of the owner due to an exclusive right that is allegedly infringed."
  • A signature of the person who is authorized to act in place of the owner of an exclusive right that is allegedly infringed.

You may send us your notice by email: bookings@thefarehub.com.

GENERAL

These Terms and Conditions are governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of New Jersey, without regard to principles of conflicts of laws.

You accept that no joint venture, partnership, or employment relationship exists between you and the TheFareHub as a result of these terms and conditions or use of this Website.

We have laid down these terms and conditions in accordance with the existing laws and legal process, and nothing mentioned in this agreement restricts our right to comply with law enforcement or other governmental or legal requests or requirements relating to your access to Website or information described or gathered by us with respect to such use.

If any part of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, enforceability and legality of the remaining provisions will not in any way be affected. In case we fail or delay in enforcing any provision of these Terms and Conditions at any time, it does not waive our right to enforce the same or any other provision(s) hereof in the future.

These Terms and Conditions constitute the entire agreement between you and TheFareHub with respect to this website, our services, and your dealings and relationships with us. It is above all prior or contemporaneous communications and proposals (whether electronic, oral, or written) between you and us.

A printed version of our Terms and Conditions as well as of any notice given in electronic form shall be acceptable in judicial, arbitration, or any other administrative proceedings to the same degree and subject to the same conditions as other official documents and records originally generated and maintained in printed form.

Fictitious names of brands, products, people, characters, and/or data available on this website are not intended to represent any real individual, company, product, or event.

Any rights not strictly granted herein are reserved.

CONTACT US

For quick answers to your queries, you can reach out to our Customer Support Center. Or, you can write to us at:

Attn: Customer Service
548 Stuyvesant Ave., Rutherford,
New Jersey
07070, United States